If you encounter issues with scanning points, it’s recommended to contact our support team directly in the contact us section of your app profile. Please provide the details of the ticket for assistance. You may be asked to send a picture of the QR as well. The response time for resolving this will vary depending on the issue but we will address it as soon as possible.

Normally they will be added at the time of scanning, however at busy times they could be pending and could take up to 48 hours to show in your account.

Yes,  My Venture app is available on both Google Play Store (for Android devices) and Apple Store (for iOS devices).

My Venture app is free to download and use.

No, there are no in-app purchases or subscription plans in the My Venture app.

Yes, user registration is required to use My Venture app, and users can create an account or log in by signing up with their phone number.

My Venture app releases new features every 3 months.